- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Profit sharing
- Training & development
- M-F, 9-5pm with occasional evenings/weekends.
The General Manager is responsible for providing leadership and daily support to ensure the productivity of the sales team and the successful installation of all window-covering projects. The ideal candidate will have experience, expertise, management, and organizational skills to oversee both the day-to-day operations. This key role should focus on holding the team accountable through dashboard metrics, customer feedback, and utilizing the EOS traction system. For the long-term growth and development of the company, this key role will oversee to ensure the team is meeting our quality standards, sales goals, and exceptional customer service. The General Manager reports directly to the Franchise Owner.
- Oversees the daily operations, on location during all business hours.
- Form and lead high-performing teams and contribute to branch efforts to source, hire, train, and develop talent to success. Provide feedback and coaching through regular check-ins and touch base.
- Manage work hours, schedule, and payroll accuracy for employees.
- Manage sub-contractor installers relationships.
- Manage office, inventory, project schedules, work orders, and payment.
- Confirm the accuracy of estimates
- Prepare project plans for work orders.
- Answers phone and maintain company email.
- Maintains all data in the CRM to ensure accuracy.
- Addresses and maintains social media accounts, including Google and Facebook reviews.
- Be a leader and mentor to the team to generate a positive and respectful work environment.
- Make sure employees are well-trained in their area of expertise.
- Oversees office operations, organizes, and utilizes technical resources, information, materials, and support to ensure efficient execution of assigned tasks.
- Oversees the completion of all required task-related activities, productivity, and other documentation in a timely manner.
- Manage and maintain daily sales reporting.
- Manage vehicles, trailers, and maintenance.
- Planning and scheduling daily installation routes to maximize efficiency.
- Ability to communicate with customers in a calm, professional manner. Coach team to promptly address customer issues and complaints, and develop solutions to resolve issues timely, and effectively to foster a customer-focused workplace.
- Highly organized with superior attention to detail
- Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes. Occasional participation in local promotional activities to help grow the business.
- Analyze business results based on KPI reporting and make recommendations to Ownership.
- 2+ years’ experience in a lead, supervisory or management role
- Must have a working knowledge of CRM programs.
- Must have a valid driver’s license.
- Very detail-oriented, organized, and can keep efficient notes and records.
- Excellent written and verbal communication skills including and understanding of basic grammar and writing.
- High energy, positive attitude, forward-thinking, and flexible in nature.
- Strong team leader and the ability to excel in a fast-paced environment.
- Minimum of Bachelors Degree.
- Industry Knowledge: A strong understanding of blinds, including different types, materials, and styles, is crucial. This includes knowledge of trends and innovations in the blinds industry.
- Bilingual – Spanish
- Previous window covering sales/service preferred.
- Prior experience directly managing a multi-faceted team.
- Knowledge of project management, resource allocation, and cost control
- Proficiency needed in product offerings following training.
- Experience with a performance management system
- Possess an understanding of job financial reports and the ability to apply these to cost containment in managing projects.
- Experience using Microsoft Office, web-based systems, and conferencing/video technology.
Flexible work from home options available.
About Bumble Bee Blinds
Choosing the complete look and feel of your window treatments can be a daunting task. That’s why we’re a bit choosy on each of our own worker bees. (see what we did there?)
If you have excellent customer service skills, attention to detail, and the ability to execute at a high level, you might be the perfect fit to join our team!
From our expert design consultants to our professional installers, Bumble Bee Blinds can be a great place to build your career if you have that entrepreneurial spirit.
Our design consultants work directly with our clients to help bring their ideas into reality. Ideal candidates possess strong communication skills and the ability to translate abstract descriptions into clear recommendations. Armed with a van-load of reference material, these creative-thinkers present our clients with several options for what will help create their dream space.
And our installers get to execute that creative vision, bringing the product to our client’s homes and working directly from the plans the designer puts in place.
Looking for an opportunity to show what you can do?
Bumble Bee Blinds is looking for you
If you require reasonable accommodation to complete a job application, a job interview, or to otherwise participate in the hiring process. This job search function is performed on behalf of Brand, Location #, and Geography Location an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Brand, Location #, and Geography Location and does not have any authority to bind, commit, direct, or otherwise control Brand, Location #, and Geography Location. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Brand, Location #, and Geography Location shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Brand, Location #, and Geography Location employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Brand, Location #, and Geography Location, shall be made against Brand, Location #, and Geography Location, and not HorsePower Brands or its affiliates.
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